How to Fix Android Notification Issues

If notifications from the Family Tools app are delayed or not appearing, the Android operating system and the app may not be communicating properly. Try these three steps to resolve the issue, starting with the first and working your way down as needed:

Fix 1: Notification Reset

1. Turn Off Notifications in the App
   • Open the Family Tools app.
   • Navigate to Settings > Profile > Notifications.
   • Turn off all notifications and close the app.
2. Disable Notifications in Phone Settings
   • Go to your Android phone’s Settings > Notifications > App Settings (steps may vary depending on your phone and Android version).
   • Locate Family Tools in the list and disable notifications.
3. Re-enable Notifications in the App
   • Reopen the Family Tools app.
   • Go to Settings > Profile > Notifications, and enable Calendar Events.
   • When prompted by Android, select Allow to grant notification permissions.

This should resolve the issue.

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Fix 2: Notification Reset with Cleared Cache

If Fix 1 doesn’t work, try the following:

1. Turn Off Notifications in the App
   • Open the Family Tools app.
   • Navigate to Settings > Profile > Notifications.
   • Turn off all notifications and close the app.
2. Disable Notifications in Phone Settings
   • On your Android device, go to Settings > Notifications > App Settings.
   • Find Family Tools in the list and disable notifications.
3. Clear App Cache
   • Go to your phone’s Settings > Apps and locate Family Tools in the list.
   • Tap on Storage & Cache, then select Clear Cache. (Note: The steps may differ based on your phone and Android version.)
4. Re-enable Notifications in the App
   • Reopen the Family Tools app.
   • Go to Settings > Profile > Notifications, and enable Calendar Events.
   • When prompted by Android, select Allow to grant notification permissions.

Notifications should now work correctly.

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Fix 3: App Reset

If the issue persists after trying Fix 1 and Fix 2, perform a full app reset:

1. Turn Off Notifications and Log Out
   • Open the Family Tools app.
   • Go to Settings > Profile > Notifications.
   • Turn off all notifications, then log out of your profile and close the app.
2. Uninstall the App and Restart Your Device
   • Delete the Family Tools app from your device.
   • Recycle/restart your device to clear any lingering issues.
3. Reinstall the App
   • Once your device restarts, download the Family Tools app again from the Google Play Store.
4. Enable Notifications
   • Log in to the app.
   • Go to Settings > Profile > Notifications, and enable Calendar Events.
   • When prompted by Android, select Allow to grant notification permissions.

This complete reset should fix any remaining notification problems.

Why Do Notification Problems Occur?

Notification issues in the Family Tools app typically happen for one of two reasons:

1. Notification Permissions Were Denied at Installation
   When you first download the Family Tools app, your device asks if you’d like to enable notifications. If you choose “No,” the device blocks notifications, even if you later enable them within the app.
2. Multiple App Installations or Profiles
   If the app is installed multiple times or different Family Tools profiles are used on the same device, the app may become confused about which profile’s notifications to send. This can lead to inconsistencies or missed notifications.

Regardless of the cause, one of the resets above should resolve the issue.